Q1: Are you a trading company or factory?
A: We are direct factory with more than 3 years experienced engineers and more than 100 employees as well approximate 3,500 square meters workshop area.
Q2: How can I get the quotation?
A: We will submit the quotation in 24 hours if getting detailed information during warking
days. In order to quote for you earlier, please provide us the following information
together with your inquiry:
1)3D Step of Files and 2D Drawings
2) Material requirement
3) Surface treatment
4) Quantity (per order/per month/annual)
5) Any special demands or requirements, such as packing, labels, delivery, etc.
Q3: How do you pack plastic moulds?
A: We pack the plastic moulds with wooden box.
There are the main 3 operation steps.
First Step: We daub some rust preventive oil on the mold.
Second step: We pack the mold with thin plastic film to avoid moisture.
Third step: We put this plastic film packed mold in a wooden box, and fix it avoid any movement.
Q4: What shall we do if we do not have drawings?
A: Please send your sample to our factory,then we can copy or provide you better solutions. Please send us pictures or drafts with dimensions(Length,Hight,Width),CAD or 3D file will be made for you if placed order.
Q5: Do you provide samples? Is it free or extra?
A5: Yes we offer free sample but do not afford the shipping cost.
Q6: ls your company currently participating in any Customer Certification Program?
3C certification, REACH,ROHS,PRO65.
Q7: Do you provide assembly service?
A:We offer products design and 3D print service, we have 15 injection machines and 2 assembly lines, we can provide production run and assembly service.
Q8: How do you provide after-sales service?
A:We provide after-sales service within two years after customer receive the mold. If the mold is damaged within two years, we can send the new replacement mold fittings for free.